Selling and Service

- Understands organizational objectives and makes decisions that align with the Company priorities and values

- Creates personal sales and clienteling strategies in partnership with the management team

- Meets customer needs through solution-oriented and forward thinking

- Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and trends in the marketplace

- Creates positive impressions with store team and customers by bringing best self to work through elevated, sophisticated, appropriate business attire consistent with Coach’s guide to style

- Demonstrates Coach’s Selling and Service expectations at all times

- Influences customers’ purchase decisions by balancing patience and assertiveness

- Takes ownership and commitment for delivering results; actively aware of personal and store metrics and achieves goals

- Flexes personal selling techniques to contribute to overall store financial results

- Demonstrates persuasive (not aggressive), confident, friendly and genuine service skills and selling behaviors

- Discusses product features and builds the sale by suggesting appropriate add on items to fit the customers’ specific needs

- Follows up with customers consistently and genuinely to influence/close the sale

- Develops product knowledge skills and remains aware of current collections

- Demonstrates knowledge of competition and can apply that knowledge to building sales and customer relationships

- Sensitive to customers’ needs and tailors approach by reading cues

- Builds lasting and loyal relationships with customers

- Ensures all daily tasks are completed without negatively impacting service or Coach standards

- Meets or exceeds personal productivity goals (selling or processing)

Workplace and Environment

- Creates enthusiasm and positivity for a shared vision and mission

- Fosters an environment of teamwork, trust and collaboration with peers, customers and supervisors

- Demonstrates confidence when working with customers

- Takes initiative; has a high-level of ownership and accountability for individual results

- Welcomes feedback and adapts behaviors as appropriate

- Represents Coach as a brand ambassador at all times

- Is adaptable and flexible to change

- Maintains a calm and professional demeanor at all times

- Creates short and long-term strategies to achieve personal metrics and performance goals

- Utilizes Company tools to keep self-informed

- Handles and offers solutions to customer issues appropriately and involves a manager when necessary

- Promotes and endorses a team selling environment